Virtual-Agent Services Wins ATSI Call Center Award of Distinction

SCHAUMBURG, IL (August 9, 2007) - Virtual-Agent Services, a high quality customer care service provider, has been honored with the prestigious 2007 Call Center Award of Distinction by the Association of TeleServices International (ATSI). The industry’s Trade Association for providers of Call Center services including Inbound Order Desk/Help Desk and Web Enabled customer assistance recognized Virtual-Agent Services at ATSI’s 2007 Annual Convention held at the Antlers Hilton Hotel, Colorado Springs, CO.

“VAS is very proud to receive this recognition for the second year in a row,” said Evan Blanco, President of VAS. “This honor upholds the reputation of VAS employees consistently providing high quality service to our clients.”

The Call Center Award of Distinction was created in response to overwhelming requests by Call Centers across North America for a tool which could be used to measure the skills of their professional Call Center Agents.

After six months of testing, an independent panel of judges scored call-handling skills for “enhance service” applications, focusing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper call techniques, as well as response time and accuracy, the cornerstones of the Call Center Management Industry.

“Participation in the Call Center Award of Distinction program and winning of the award shows the commitment and dedication of our members towards achieving Service Excellence in their business,” states ATSI’s President Ray Shaw.

VAS currently provides inbound voice services to a number of high profile clients including CenterPoint Energy Minnesota Gas, Luxury Resorts, Admiral Insurance, Roadside Protect, TravelCLICK, Passkey International, Morgans Hotel Group, Dolce International, and Luxe Worldwide Hotels.

About Virtual-Agent Services
Virtual-Agent Services (www.vagent.com), a privately held company headquartered in Schaumburg, IL, is a unique provider of contact center solutions for today's demanding customer care industry. VAS services a wide range of industries including logistics, banking, retail and catalog sales, travel and hospitality, insurance, and utility services. VAS provides a variety of support options that include inbound sales and customer service, customer account maintenance, credit management, and reservation services. VAS’ efforts have earned the company numerous accolades, including recognition from both Entrepreneur and Inc. magazines and a number of prestigious awards.

About ATSI

The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax and internet services among others.