Company Profile
Here’s everything you want to know about VAS at a glance.
Market Positioning
Virtual Agent Services is a leading provider of BPO, customer care, sales, and help desk services. VAS’ goal is to integrate our business processes, technology and resources with your goals and processes, thereby delivering unprecedented clarity of brand message and strategic support to your customers.
Value Proposition
Virtual Agent Services is a customer-centric organization that is changing the current contact center paradigm through our unique delivery network. We convert your consumer interactions into lifetime relationships.
Our Services
- Inbound/Outbound
- Multi-channel contact, i.e., voice, email, web-chat, mobile devices
- Customer care
- Sales and order management.
- Tier 1 and 2 help desk services
- Back office processing
- Social media management
- Multi-lingual capabilities
- 24 x 7 operations
No program is too big or too small. Whether you are looking for 10 seats or 1,000 seats, we will work in tandem with your team to provide a solution for your business requirements and needs, including:
- Full spectrum calls
- Overflow calls
- Afterhours calling
- Call gating
- Seasonal call management
- PBX/switchboard services
The VAS Difference
- Financial stability: ensures we meet your needs today and as your company grows.
- One of the lowest attrition and churn rates in the industry, which translates into higher experience levels and greater customer satisfaction.
- A foundation based on continuous operational improvement: we're quality focused in everything we do.
- PCI and SAS 70 compliant.
- Dedication to building deep, sustainable and long-term client relationships based on collaboration, customization and quality.
- Integrated services approach and flexible business practices that employ knowledgeable agents to resolve any customer situation in an efficient and effective manner.
- Flexible, customizable platform that enables rapid scalability.
- Open architecture, so we adopt and integrate your business technology and processes leveraging your existing infrastructure investments.
- Superior implementation methodology that allows VAS to be flexible and adapt to each client's individual systems, processes and procedures.
- Distributed workforce model which brings the work to the talent, ensuring a dedicated and highly experienced staff that is vested in your success.
- We become immersed in the culture and personality of our clients and their brands.
- Our company culture.
To discover how VAS can bring clarity to your challenge, contact us or call 877.241.2516