To respond to any of the open positions below, please send your resume to the appropriate address below or via e-mail to our Human Resources department at employment@vagent.com.
For any Chicago position: Virtual-Agent Services For any Canadian position: Virtual-Agent Services
Human Resources Dept.
1920 N. Thoreau Dr., Suite 116
Schaumburg, IL 60173 USA
Human Resources Dept.
50 Foundry St., Suite 100
Moncton, NB E1C 0J8 Canada
HR GENERALIST- MONCTON, NEW BRUNSWICK, CANADA
Based in our Moncton Office, the primary responsibilities of the HR Generalist will be to work collaboratively with all business units to aid each in achieving their goals by developing an expertise and understanding of both internal and external customer needs.
The HR Generalist will report directly to the Director of Human Resources.
REQUIREMENTS:
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3-5 years experience in a progressive HR Environment or equivalent business experience
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Excellent problem assessment and problem solving skills
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Strong working knowledge of MS Word, Excel and Outlook
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Ability to establish and maintain effective working relationships with employees and management
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Excellent organizational skills
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Self starter
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Excellent written and oral communication skills
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Works efficiently to maximize contributions, focusing on bottom line results
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Training skills
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Strong initiative
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Has a flexible and creative approach; working well in an environment dedicated to results and continuous improvement
ESSENTIAL JOB RESPONSIBILITIES AND DUTIES:
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Takes personal responsibility for dealing with and/or correcting employee and management inquiries
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Maintains effective relationships with employees and management team
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Makes recommendations to management on approaches to resolve interpersonal challenges
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Support and administers the VAS Benefits Program
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Monitor performance reviews and interface with management and employees when required
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Provide support for scheduling problems
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Liaise with Great West Life regarding any escalated inquiries
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Support the termination process
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Adhoc requests
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Leads recruiting of employees
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Lead HR Projects to completion
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Implement/Update HR Policies and Procedures as necessary
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Supports Payroll
CONTACT CENTER AGENT - TORONTO, ONTARIO & VARIOUS LOCATIONS IN NEW BRUNSWICK, CANADA
The agents are the most important employees in the operation. They handle in-bound calls for clients and may be asked to handle more than one campaign at a time. Depending on the campaign they are working, agents may sell products or services and will provide quality service to customers. They utilize a PC and telephone system during the course of their work and are expected to take one call after another while on the job. They are trained on basic call handling techniques and participate in a special training program with each campaign that they support. Agents will work from VAS PODs in
REQUIREMENTS:
The most competitive candidates for this position will have the following characteristics, skills, and experiences:
