MANAGEMENT VAS' Executive and Management Team consists of seasoned professionals with an average of over 25 years of contact center experience. As planners, practitioners, and most importantly, innovators, the VAS management team has contributed to the developments and growth of the contact center industry. The Executive and Management Team at VAS includes:
Chief Executive Officer and Board Member
Robert J. Camastro is Chief Executive Officer and Board Member of VAS Holdings, Inc. dba Virtual-Agent Services (VAS), a worldwide, high quality contact center solutions provider, based in
In 1999, Robert Camastro co-founded VAS after a highly accomplished 25 year-career in the contact center industry. During that time, Camastro directed Planning and Development for United Airlines where he was responsible for the airline’s worldwide call center network involving over 7,500 agents and 45 domestic and international centers. During his tenure at United, Camastro developed and implemented the Distributed Workforce Concept. This unique business model allows contact center operators to source labor in multiple geographic locations while maintaining the economies of scale of a single center operation. Robert left the airline in 1995 to become Vice President of Call Center Consulting for The Graycon Group, Inc., a leading travel industry consulting firm. Robert earned a bachelor’s degree from
Under Mr. Camastro’s leadership, VAS has experienced tremendous growth since its establishment with only 35 employees and one call center. At present day, the company employs over 1,400 people at twenty-one locations in
Additionally, Robert is Chairman of the Board for
Evan Blanco
President
Evan Blanco is the President of Virtual-Agent Services. Joining VAS in 2004, Mr. Blanco brought with him an extensive background of managing high technology, high-growth businesses. His VAS responsibilities cover operations, human resources, sales, and strategic planning.
Evan is a graduate of the
Neri Basque
Vice President IT & Strategic Development
Neri Basque is Executive Vice President of IT & Strategic Development. Neri has an extensive background in the telecommunications field consisting of engineering, marketing, and market research. Neri is responsible for maintaining all of Virtual-Agent Services' voice and data systems as well as client systems interface and configuration.
Neri joined the Virtual-Agent Services team in 2001 after a six-year tenure at
Nancy Lewis
Vice President Client Services
Nancy Lewis is Executive Vice President of Client Services and is responsible for all client relations.
In 1991, Ms. Lewis held the position of Customer Service Manager and operational manager for the first call center established in
Nigel Kipping
Vice President Finance
Nigel Kipping is Vice President of Finance at Virtual-Agent Services. He joined the
Mr. Kipping completed his accounting studies at the
Dwight Perry
Vice President Operations
Dwight Perry, VP Operations, brings to VAS over 20 years of IT management experience. He is best known for his team building skills and maintaining strong and trusted client relationships. Also, Dwight’s keen ability to identify and implement best practices across international objectives is an asset to VAS’ worldwide initiative.















