MEDIA

Since its start in 1999, Virtual-Agent Services (VAS) has made quite an impact on the customer care industry. VAS continues to grow steadily with a solid, high profile client base. Choose a year in VAS history to view press releases and media features detailing the company's success.

2008 | 2007 | 2006 | 2005 | 2004 | 2003 | 2002 | 2001 | 2000 | 1999
Awards

2008

April 2008
Virtual-Agent Services Enters ItsThird Phase of Growth
Janurary 2008
Virtual- Agent Services Spends Holiday Season Giving Back

2007

November 2007
Virtual-Agent Services Expands Opening 21st Contact Center
October 2007
Virtual-Agent Services Utilizes VoIP to Fuel Growth

2006

November 2006
Virtual-Agent Services Continues to Expand Opening 19th and 20th North American Locations

Virual-Agent Services Recognized as Best in the World for Technology Innovation

Virtual-Agent Services Continues to Expand Opening 21st North American Location

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2005

December 2005
LXR Luxury Resorts Selects VAS as Exclusive Provider of Contact Center Services
November 2005
Virtual-Agent Services Opens First European Location

Contact Center Design: Views from Virtual-Agent Services - Featured on ContactCenterWorld.com

Customer Service: Views from Virtual-Agent Services - Featured on ContactCenterWorld.com
October 2005
People: Views from Virtual-Agent Services - Featured on ContactCenterWorld.com

Morgans Hotel Group Upgrades with Made To Order Operation - Case Study

NEIU Alumnus CEO Robert Camastro - From Music Major to Businessman

VAS Recognizes Dedicated Workforce During National Customer Service Week
September 2005
Outsourcing: Views from Virtual-Agent Services - Featured on ContactCenterWorld.com
August 2005
VAS Establishes 12th North American Contact Center

CenterPoint Energy Powers Up With Outsourcing - Case Study

Speech Technology: Views from Virtual-Agent Services - Featured on ContactCenterWorld.com
July 2005
Retention: Views from Virtual-Agent Services - Featured on ContactCenterWorld.com
June 2005
Customer Satisfaction: Views from Virtual-Agent Services - Featured on ContactCenterWorld.com
May 2005
Public Prices Reduced Partners with Roadside Protect and Virtual-Agent Services

Fitzpatrick Hotels Teams up with Virtual-Agent Services to Provide Highest Level of Guest Satisfaction

Making Sense Out of Outsourcing the Central Reservation Office Function - Featured on Hotel-Online.com
April 2005
Virtual-Agent Services CEO Robert Camastro Presents Testimonial Speech to Team Canada Atlantic trade mission in Chicago
January 2005
Virtual-Agent Services Names Robert Camastro Chief Executive Officer, Evan Blanco President

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2004

December 2004
Contact Center Continuity - Featured in Energy Markets Magazine
November 2004
Virtual-Agent Services Continues Steady Growth
October 2004
Virtual-Agent Services Named to Inc. 500 List
August 2004
Outsource Your Calls - Not Your Best Practices - Featured in AnswerStat Magazine

Virtual-Agent Services and Voxify Partner to Offer Clients Unique Mix of Live and Automated Agents
July 2004
Virtual-Agent Services Achieves Milestone by Establishing 10th Center
June 2004
VAS Creating a Virtual Stir and Quality Jobs in Rural New Brunswick - Featured in Call Center Management Review

Virtual-Agent Services Is Listed in Entrepreneur Magazine's 10th Annual Hot 100 Fastest-Growing Entrepreneurial Companies in the U.S.
May 2004
Virtual-Agent Services featured as a New Brunswick Success Story

Virtual-Agent Services Announces Ninth Contact Center Location

Chipman Getting New Call Centre, 60 jobs
April 2004
More than just a Typing Test - Selecting Quality Employees for your Contact Center - Featured on ContactCenterWorld.com
March 2004
Turning Order-Takers into Order Makers - Featured in Catalog Success
January 2004
Three Wishes for the Call Center Manager - Featured in Customer Interaction Solutions

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2003

December 2003
VAS Plows Ahead in the Name of Quality Service
November 2003
Shopping for Customer Care Services? Don't Bring Your Watch to a Shoemaker - Featured on ContactCenterWorld.com
September 2003
Don't Overlook These CRO Outsourcing Essentials - Featured in Lodging Hospitality

Virtual-Agent Services Reaches Milestone in Province

Virtual-Agent Services Pursuing Rapid Growth
August 2003
... Presents "Productivity and the Human Factor" Session at International Call Center Management Conference & Exposition

Outsourcing Call Centers is a Growing Trend - Featured in Hotel & Motel Management
June 2003
Your Magnificent Selling Machine: Would You Prefer Your Hotel to Get the Web Hit or the Phone Call? - Featured in Hospitality Upgrade
May 2003
Satellite Centers - Featured in Call Center Magazine

... Showcases at 20th Annual Catalog Conference

Virtual-Agent Services Opens Eighth Contact Center

Luxe Worldwide Hotels Selects Virtual-Agent Services
March 2003
Virtual-Agent Services and iHotelier Partner to Provide Seamless Customer Service and Booking for Hotel Royal Plaza

CenterPoint/Minnegasco Powers Up with Outsourcing - Featured in Call Center Magazine

Virtual-Agent Services Voted Best Outsourcing Services
February 2003
Virtual-Agent Services Opens Seventh Center in Neguac
Robert Camastro Named As One Fast Company Magazine's Fast 50 Champions Of Innovation

It's Your Call: Solving the Mystery of the Missing Call Center Attendant - Featured in Lodging Magazine
January 2003
Virtual-Agent Services Answers HubX Contact Center Service Call

PR Basics: Who Ya Gonna Call? - Featured in Motorsports Marketing Magazine

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2002

November 2002
iHotelier and Virtual-Agent Services Join Forces to Power Colony Beach

Concorde Hotels Selects Virtual-Agent Services
October 2002
Outsourcing Overseas: Views from Virtual-Agent Services - Featured on ContactCenterWorld.com
August 2002
Virtual-Agent Services named Gold Best-in-Class Winner in the 4th Annual Users Choice Awards
July 2002
ConferenceDirect Partners with Virtual-Agent Services
June 2002
Virtual-Agent Services named finalist in The Fourth Annual Users Choice Awards by RealMarket
April 2002
Betts announces 75 jobs for St. George
March 2002
Dolce International Selects Virtual-Agent Services

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2001

December 2001
Celebrations held at Virtual Agent Services Call Centre
October 2001
Premier makes St. Andrews call centre announcement
August 2001
Rural area gets call centre

VAS opens call centre in Saint-Louis-de-Kent
May 2001
Industry Profile
February 2001
Call centre sets up in Minto

Virtual Service Center Opened in Minto

Minto gets the call

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2000

October 2000
Company establishes second customer contact centre in Doaktown
March/April 2000
. . . announce the establishment of its first home-based employees

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1999

December 1999
Call centre in the home: Two call centre employees to begin work at home
July 1999
Over 400 apply for call centre jobs
June 8, 1999
Sussex - virtual call centre capital of Canada

Former premier started call centre ball rolling

Call centre offers home based work

June 3, 1999
Call Centre Clusters

A Virtual Success

Call centre offers jobs in the home
June 2, 1999
'Virtual call centre' to locate in Sussex

Call centre company promises 500 jobs: Moncton picked as site of head office