Our Technology

Our Technology

To ensure the clear success of our customer, we deliver superior people, processes and technology.

Our investment in “Tier 1” technology and state-of-the-art functionality and applications provides a stable and redundant platform that eliminates down time and disruptions in service. VAS attributes part of its success to partnerships with some of the world's premier technology companies. The high caliber of our partners and suppliers ensures our ability to stay at the forefront of innovation and provide our customers with cutting-edge services and capabilities as they become available. The list to the left is representative of some of the long-term partnerships we have had since our inception.

Our infrastructure ensures the availability of our agents and systems around the clock. In fact, VAS has a 24/7 Operations Control Center that monitors the entire network in real time, ensuring reliability. And if your call volume spikes, we provide real-time staff allocations based on same day call volume fluctuation. We maintain processes to correct internal client network failures. Moreover, If a disaster strikes, our Business Recovery Team is responsible for managing the recovery effort to get the business back up and running quickly through our fully documented process.

But at VAS, our call technology is only the beginning. We also collect details of each customer interaction, which are then carefully analyzed and reported. This allows you to see first-hand how programs are working, hear what your customers are saying and make decisions accordingly.

Together, our technology, people and processes blend seamlessly to provide you with the most effective solution to better serve your customers, while improving your bottom line.

To discover how VAS can bring clarity to your IT challenge, contact us or call 877.241.2516